About Us

ABOUT US

Welcome to WhiskerHugs 🐾

Where Every Pet Gets a Hug

Our Story

WhiskerHugs was born from a simple belief: every pet deserves quality products that enhance their lives and bring joy to their families.

As passionate pet lovers ourselves, we understand the special bond between pets and their humans. Whether it's the excited wagging tail when you come home, the gentle purr as your cat curls up beside you, or the playful energy that fills your home, pets bring unconditional love into our lives every single day.

That's why we created WhiskerHugs—to celebrate that bond by offering carefully selected pet products that prioritize quality, safety, and happiness for your furry family members.

Who We Are

WhiskerHugs is a UK-based online pet products store operated by Ivanshigo LTD, a company registered in the United Kingdom. We're a dedicated team of pet enthusiasts committed to making pet care accessible, affordable, and enjoyable for pet parents across the UK and beyond.

Our Mission

To provide high-quality, safe, and affordable pet products that enhance the lives of pets and the people who love them.

We believe every pet—whether a playful puppy, a curious kitten, a loyal senior dog, or a serene cat—deserves products that are:

  • ✅ Safe and compliant with UK and EU pet safety standards

  • ✅ Carefully selected for quality and functionality

  • ✅ Affordable without compromising on standards

  • ✅ Delivered with care to your doorstep

Our Vision

To become the most trusted online destination for pet products in the UK, known for our commitment to quality, customer service, and genuine love for animals.

What We Offer

🐕 For Dogs

  • Interactive toys and puzzle feeders

  • Comfortable beds and blankets

  • Stylish collars, harnesses, and leashes

  • Grooming tools and paw care products

  • Feeding accessories and bowls

  • Training aids and treats

🐈 For Cats

  • Engaging toys and scratching posts

  • Cozy beds and hideaways

  • Water fountains and feeding accessories

  • Grooming brushes and nail care

  • Litter accessories

  • Treats and catnip products

🎁 Pet Accessories

  • Travel essentials

  • Seasonal and holiday items

  • Pet clothing and bandanas

  • Gift sets for pet lovers

Why Choose WhiskerHugs?

🌟 Quality You Can Trust

Every product we offer meets UK and EU pet safety standards. We partner with reputable suppliers and manufacturers to ensure your pets receive only the best.

💰 Affordable Prices

We believe quality pet care shouldn't break the bank. Our prices are competitive, and we frequently offer promotions and discounts to help you save.

🚚 Fast & Reliable Delivery

We process orders within 1-3 business days and offer affordable shipping across the UK and internationally. Free UK Mainland shipping on orders over £40!

💙 Customer-Focused Service

Your satisfaction is our priority. Our friendly customer service team is always ready to help with product recommendations, order inquiries, or any concerns you may have.

Contact us:

🔒 Secure Shopping

Your privacy and security matter to us. We use SSL encryption to protect your payment information and comply with GDPR and UK Data Protection regulations.

🔄 Hassle-Free Returns

Not satisfied? We offer a 30-day return policy on most items (see our Returns Policy for details). Your peace of mind is important to us.

Our Values

🐾 Pet Welfare First

Every decision we make starts with one question: "Is this good for pets?" We prioritize safety, comfort, and happiness in every product we offer.

❤️ Compassion & Care

We treat every customer like family and every pet like our own. Your concerns are our concerns, and we're here to support you every step of the way.

🌍 Sustainability

We're committed to reducing our environmental impact by using recyclable packaging materials where possible and partnering with eco-conscious suppliers.

🤝 Integrity & Transparency

We believe in honest business practices. Our product descriptions are accurate, our policies are clear, and our customer service is genuine.

📚 Education & Empowerment

We strive to provide helpful information, tips, and resources to empower pet parents to make informed decisions about their pets' care.

Our Commitment to You

When you shop with WhiskerHugs, you can expect:

✅ Honest Product Descriptions - What you see is what you get
✅ Responsive Customer Service - We respond within 24-48 hours
✅ Safe & Secure Shopping - Your data is protected
✅ Quality Assurance - Products meet safety standards
✅ Fair Return Policy - 30-day returns on eligible items
✅ Fast Processing - Orders dispatched within 1-3 business days
✅ Transparent Pricing - No hidden fees, all costs shown at checkout

Supporting Pet Welfare

We believe in giving back to the pet community. While we're in our early stages, we're committed to supporting animal welfare initiatives, rescue organizations, and pet adoption programs.

Our Future Goals:

  • Partner with local animal shelters and rescue organizations

  • Donate a portion of profits to pet charities

  • Sponsor adoption events and pet wellness programs

  • Promote responsible pet ownership and adoption

If you represent a rescue organization or pet charity and would like to collaborate, please reach out to us at hello@whiskerhugs.store.

Meet the Pets Behind WhiskerHugs

Every member of our team is a proud pet parent. From energetic puppies to wise senior cats, our personal experiences with pets inspire everything we do. We understand the joy, challenges, and responsibilities of pet ownership because we live it every day.

Our pets are our product testers, our motivation, and our greatest teachers. They remind us why quality, safety, and love matter in every product we offer.

Join the WhiskerHugs Community

We're more than just an online store—we're a community of pet lovers who share tips, stories, and the joy of pet parenthood.

📱 Follow Us on Social Media

Stay connected for:

  • New product launches

  • Exclusive promotions and discounts

  • Pet care tips and advice

  • Adorable pet photos and videos

  • Contests and giveaways

Find us on:

  • 📸 Instagram: @whiskerhugs

  • 👍 Facebook: WhiskerHugs

  • 🎵 TikTok: @whiskerhugs

📧 Subscribe to Our Newsletter

Get exclusive offers, pet care tips, and early access to new products delivered straight to your inbox. Sign up at whiskerhugs.store.

Our Promise

At WhiskerHugs, we promise to:

  • Always put pets first

  • Provide honest, transparent service

  • Stand behind our products

  • Listen to your feedback

  • Continuously improve and grow

Thank you for choosing WhiskerHugs. Whether you're a first-time pet parent or a seasoned pro, we're honored to be part of your pet care journey.

Contact Us

We'd love to hear from you! Whether you have a question, feedback, or just want to share a photo of your adorable pet, reach out anytime:

📧 Email: hello@whiskerhugs.store
📞 Phone: +44 7418 350937
🌐 Website: whiskerhugs.store
⏰ Business Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT

Business Information

Company Name: Ivanshigo LTD
Trading As: WhiskerHugs Pet Products Store
Website: whiskerhugs.store
Country: United Kingdom
Customer Service Email: hello@whiskerhugs.store
Customer Service Phone: +44 7418 350937

Thank you for trusting WhiskerHugs with your pet's happiness. Here's to wagging tails, contented purrs, and endless hugs! 🐾❤️